Refund policy

Privacy Policy

Last Updated: August 11, 2026

At GRAYMAZE (accessible from graymaze.in), accessible from our website, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of personal information collected and recorded by GRAYMAZE and how we use, share, and protect it.

  1. Information We Collect

When you visit or make a purchase from GRAYMAZE, we collect personal information necessary to process your orders and improve your shopping experience:

  • Contact Information: Name, shipping address, billing address, phone number, and email address.

  • Order Information: Items purchased, payment confirmation details, and communication history.

  • Technical Information: IP address, browser type, device information, and browsing activity collected automatically via cookies and similar tracking technologies on our Shopify platform.

  1. How We Use Your Information

We use the information we collect to:

  • Fulfill and ship your orders, process payments, and provide order updates or delivery notifications.

  • Communicate with you regarding customer support, size exchanges, or order inquiries.

  • Screen orders for potential risk or fraud.

  • Improve, optimize, and secure our online storefront.

  1. Sharing Your Personal Information

We do not sell, trade, or rent your personal information to third parties. We share your data only with trusted service providers necessary to operate our e-commerce business:

  • Shopify: Powers our storefront and checkout system. You can read Shopify’s Privacy Policy to learn more about how they handle data.

  • Qikink (Fulfillment Partner): We share your shipping address, name, phone number, and order details with Qikink to print and deliver your custom apparel orders.

  • Logistics & Courier Partners: Courier services handling shipment and final doorstep delivery.

  • Payment Gateways: Secure third-party payment providers processing your online payments.

  1. Data Security & Storage

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, loss, or misuse. Payment transactions are securely encrypted through compliant payment service providers.

  1. Cookies

GRAYMAZE uses cookies to enhance user experience, keep track of items in your shopping cart, and gather analytics on store traffic. You can choose to disable cookies through your individual browser options, though some features of our storefront may not function properly as a result.

  1. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.

  • Request corrections to any incorrect or outdated details.

  • Request deletion of your personal data, subject to record-keeping obligations required for tax or operational purposes.

  1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, regulatory requirements, or operational needs. Any revisions will be published directly on this page with an updated "Last Updated" date.

  1. Contact Us

For any questions, concerns, or requests regarding your personal information, please contact us at:

Brand Name: GRAYMAZE Email: graymaze.contact@gmail.com