Shipping policy

Last Updated: August 11, 2026

At GRAYMAZE, every product is custom-printed just for you as soon as an order is placed. Because we follow a sustainable, made-to-order fulfillment model, our processing and shipping timelines consist of two phases: Production and Transit.

  1. Processing & Production Timelines

  • Print Production: Since your apparel is created on demand, please allow 2 to 4 business days for order processing, printing, and quality inspection.

  • Business Days: Production does not run on Sundays or national Indian public holidays.

  1. Delivery & Transit Timelines

Once your order completes production and is handed over to our courier partners, delivery times depend on your destination address:

  • Metro Cities across India: 3 to 5 business days after dispatch.

  • Rest of India: 5 to 8 business days after dispatch.

  • Remote / Special Locations: Up to 10 business days after dispatch.

Total estimated time from order placement to doorstep delivery is typically 5 to 9 business days.

  1. Shipping Charges

  • Standard Domestic Shipping fees are calculated and clearly displayed at checkout before you complete your payment.

  • Any ongoing free shipping promotions or thresholds will automatically apply at checkout when eligible.

  1. Order Tracking

  • As soon as your order is dispatched from our production facility, you will receive an automated Shipping Confirmation email/SMS containing your Tracking ID and tracking link.

  • You can monitor the real-time status of your parcel directly via the courier tracking portal link provided.

  1. Incorrect Address & Undelivered Packages (RTO)

  • Buyer Responsibility: Please ensure your full shipping address, pin code, and contact phone number are correct and complete at checkout.

  • Delivery Attempts: Our courier partners make up to 3 delivery attempts and will attempt to reach you via call/SMS.

  • Return to Origin (RTO): If a parcel is returned to our facility due to an incorrect/incomplete address, unreachable contact number, or refusal to accept delivery, the parcel will be marked as RTO.

  • Re-Shipping Fee: To have an RTO package re-dispatched to a updated or confirmed address, the customer will be required to pay a nominal re-shipping fee ( depending on location).

  1. Transit Delays & Lost Shipments

While we partner with top national courier services to ensure timely delivery, occasional unexpected delays can occur due to extreme weather conditions, festive surges, or local operational disruptions.

  • Delay Enquiries: If your package is delayed beyond 10 business days from dispatch, please contact us so we can raise a ticket with the logistics team.

  • Lost Packages: If a shipment is officially confirmed as lost in transit by our courier partner, we will print and dispatch a brand new replacement to you at 100% no extra cost.

  1. Contact Us

If you have any questions regarding your shipment or order status, feel free to reach out to us at:

Brand Name: GRAYMAZE

Email: graymaze.contact@gmail.com